Lucky Koala Review: Scam or Safe?

Lucky Koala is a fresh new casino with a special focus on the New Zealand and the Canadian markets. The Casino offers a great selection of live and table casino games like American and French Roulette, Blackjack, Baccarat, Texas Hold’em Poker, Video poker, Hi-Lo, Plinko, Keno, Dice, Craps, Scratch cards, Multi- player games like Multiplayer Roulette, Wheel of Wealth, Avalon and Mermaids Millions, as well as virtually thousands of slots by some of the leading software providers in the gaming industry. And all of that comes with a number of attractive bonuses and promotions, which could easily be yet another reason for you to check the Casino services.

Language support

Languages: English

Bonus

As we already noted Lucky Koala Casino offers several fairly attractive bonuses and promotions including a Welcome Casino Package of up to NZ$ 1000 plus 125 Free Spins, Weekly Free Spins Reload up to 370 Free Spins, an Up to NZ$ 1000 50% High Roller Casino Bonus every week, a 40% Weekly Reload Bonus of up to NZ$ 100 and a Winter Wonderland Casino Bonuses of up to NZ$ 1000 plus 360 Free Spins.

But let us start with the Welcome Casino Package. On your first deposit of at least NZ$ 20, you can get a 100% match bonus of up to NZ$ 250 and 50 Free Spins, which you will have the pleasure to play on Wilds of Fortune by BetSoft. And that is not all because with your second deposit, once again of at least NZ$ 20, you will get a 50% match bonus of up to NZ$ 500 and yet another 50 Free Spins available on Wilds of Fortune by BetSoft.

Finally, with your third deposit of at least NZ$ 20 you will get a 75% match bonus of up to NZ$ 250 along with 25 Free Spins available on Wilds of Fortune by BetSoft as well. Bear in mind however that the free spins will be valid for just 3 days.

Of course the bonus comes with certain conditions – you will have to wager it at least 35 times before it will be available for a withdrawal, a condition you will have to meet within 14 days.

Bear in mind as well that not all games contribute equally to the wagering requirement. Most slots for example along with Scratch Cards, Classic and Fun games contribute 100%, all Roulette games contribute 10%, while all Live Casino games, All Black Jack games, All Video Poker games, Craps, Baccarat, Multi-player games (Multiplayer Roulette, Wheel of Wealth, Avalon, Mermaids Millions) do not count towards the wagering requirement at all.

Also you may not place bets with minimal or no risk, wager using the Gamble Feature on Slot games or place bets of amounts higher than NZ $12 or 5% of the given bonus, whichever is lower.

And take a note that the maximum cash out from the bonus can not exceed 5 times the bonus amount.

On top of that you may claim up to 370 Free Spins every week once again available on Wilds of Fortune by BetSoft. Basically you may get 20 Free Spins after depositing NZ$ 20, 50 Free Spins after depositing NZ$ 50, 100 Free Spins after depositing NZ$ 100 and 200 Free Spins after depositing NZ$ 200 – as we already said all in all 370 Free Spins on Wilds of Fortune by BetSoft.

Bear in mind that Free spins winnings are awarded as a bonus and in order to cash out the winnings, you will need to wager the deposit amount 35 times. The wagering requirement must be completed within 21 days, while Free Spins will be valid for 3 days. All other requirements are the same as with your Welcome Bonus Pack – you may not place bets exceeding NZ$ 12 or 5% of the given bonus, whichever is lower, the maximum bonus conversion is 5 times the deposited amount and the games which will contribute to the wagering requirement are mostly slots.

Another option you may enjoy every week is the 50% Weekly High Roller Deposit Bonus, which potentially could be as high as NZ$ 1000. The catch here however is that in order to get it you will have to deposit at least NZ$ 500. The wagering requirement must be completed within 21 days, but this time it is just 30 times the bonus amount.

Also bear in mind that you will not be able to place bets of amounts higher than NZ$ 10 or 5% of the given bonus, whichever is lower, and you will not be able to cash out more than 5 times the bonus amount.

Another option of course is to get the 40% Weekly Reload Bonus of up to NZ$ 100, which is available with a minimum deposit of just NZ$ 20. Here again the minimum wagering requirement is just 30 times, but this time it should be met within just 7 days. The maximum bonus bet is also just NZ$ 10 or 5% of the given bonus, whichever is lower and the maximum cash out is just 5 times the bonus amount.

Finally you may also enjoy regular and seasonal bonuses as well as for example the Winter Wonderland Bonuses which may total NZ$ 1000 along with 360 Free Spins.

With a minimum deposit of just NZ$ 20 you may get a 75% match bonus of up to NZ$ 150, once again with a maximum cash out of 5 times the bonus amount and a minimum wagering requirement of 40 times.

Also with a minimum deposit of just NZ$ 20 you may get a 50% match bonus of up to NZ$ 100 along with 40 Free Spins, which you may enjoy on either Tiger’s Claw or Stay Frosty! both slots by BetSoft. The bonus conditions here are the same – a maximum cash out of 5 times the bonus amount and a minimum wagering requirement of 40 times.

And you may also get yet another 50 Free Spins on Tiger’s Claw or Stay Frosty!, once again with a minimum deposit of just NZ$ 20, a minimum wagering requirement of just 40 times in order to clear your winnings for a withdrawal, and a maximum bonus conversion is 5 x the deposited amount.

And do not forget that you will have to meet the wagering requirement within 21 days and that you may not place bets higher than NZ$12 or 5% of the given bonus, whichever is lower, nor wager using the Gamble Feature on Slot games or place bets with minimal or no risk at all.

Bear in mind as well that Lucky Koala Casino may, at its sole discretion, decide to give free spins to its customers as a present. In that case, the customers might be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 5 times before any withdrawals of winnings are permitted.

Also bear in mind that making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus is not allowed.

Otherwise in case there are no specific welcome casino campaign terms the maximum cash out from a bonus will be limited to 10 times the bonus amount, while casino reload campaigns are limited to 5 times the bonus amount.

License

Lucky Koala Casino is owned and operated by NewEra B.V., a company registered and established in accordance with the laws of Curaçao, with registration number 157707 and registered address at Scharlooweg 39, Curacao. NewEra B.V. on its part is licensed and regulated by the Curaçao Gaming Control Board (CGCB) and operates under Master License No. 365/JAZ issued to Curacao Gaming Services Provider by CGCB and the Government of Curaçao. You may check Lucky Koala Casino’s license on the screenshot below:

To make things clear Curacao Gaming Services Provider N.V. is one of the four primary master license operators in Curacao, along with Curacao eGaming, Curacao Antillephone N.V. and Curacao Interactive Licensing N.V., which basically act as supervising agents and report directly to the Curaçao Gaming Control Board.

Just for the record, since 1996 the government of Curacao and the Curaçao Gaming Control Board have issued four master licenses alone, delegating their entire authority to the above mentioned Master License Operators, particularly when it comes to the oversight of online casino operators like NewEra B.V.. And besides, Curacao Gaming Services Provider N.V., along with Curacao Antillephone N.V. are considered among the most reputable of the four.

Bear in mind as well that Curacao, which is a Dutch Caribbean offshore territory in the Minor Antilles, has already attracted virtually thousands of online casinos servicing gamblers from all over the world, and that is not surprising at all given the relatively low regulatory costs and taxes, allowing casino operators to offer far more generous bonuses and promotions compared to casinos registered in Malta or the UK for example – two other major regulatory hubs when it comes to the gaming industry in general.

That said, a Curacao gaming license gives players reasonably good protection when it comes to the safety of their funds, so in case you have any dispute with a casino licensed and authorized by CGCB under the Curacao Gaming Services Provider master license, you have only to prove that you have already tried to resolve the issue with the casino in question by sending screenshots of your communication with the casino’s online support to the master license operator.

Bear in mind as well that Curacao Gaming Services Provider N.V. has recently approved the use crypto currency transactions – an option you might eventually have at Lucky Koala Casino as well.

Bear in mind as well that in certain jurisdictions, NewEra B.V., the company behind Lucky Koala Casino, is using NewEra Cyprus Limited (a company registered and established under the Laws of Cyprus, with registration number HE428202 and registered address at Oneworld Parkview house, 4th floor, 2063, Nicosia, Cyprus) as a payment agent. In particular all payments related to Paysafe will be processed by NewEra Cyprus Limited.

Other casinos operated by NewEra B.V., the owner of Lucky Koala Casino, include OlympusBet Casino, Farouk Casino, PriBet Casino, Book Of Casino and PalmSlots Casino.

And bear in mind that residents of some countries are not allowed to open a play account at Lucky Koala Casino. Those countries include places where gambling is prohibited altogether or where it requires special authorization like France and its territories, the United Kingdom and its territories, the Netherlands and its territories as well as the United States and its territories.

Restricted countries: Afghanistan, American Samoa, Aruba, Bonaire, Sint Eustatius and Saba, British Indian Ocean Territory, Curaçao, Falkland Islands, France, French Guiana, French Polynesia, French Southern Lands, Gibraltar, Guadeloupe, Guam, Guernsey, Heard and McDonald Islands, Isle of Man, Jersey, Korea, North, Martinique, Mayotte, Montserrat, Netherlands, Netherlands Antilles, New Caledonia, Norfolk Island, Northern Mariana Islands, Palestine, Puerto Rico, Reunion, Saint Barthélemy, Saint Helena, Saint Martin (French part), Saint Pierre and Miquelon, Sint Maarten (Dutch part), South Georgia and South Sandwich Islands, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna Islands

Deposit and withdrawal

The minimal amount to open a play account at Lucky Koala Casino is NZ$ 20 and so is the minimum amount you will be able to withdraw with the exception of an account closure in which case you will be able to withdraw the entire balance no matter how small.

The maximum amount for withdrawal on the other hand depends on the payment method you decide to use and some limits imposed by the Casino. So if the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

And bear in mind that while deposits are always instant and free of charge, withdrawals might take a few days to be processed, a period which widely depend on the payment method of your choice. In the general case that should happen within 3 business days.

Also bear in mind that bank wire transfers in certain occasions might incur fees especially if you use the method for the purpose of a withdrawal, while withdrawals by other means are basically free of charge.

Here we should note as well that your weekly withdrawal limit is set at €5000 or currency equivalent and that the maximum amount you will be allowed to win per day can not exceed €100 000. VIP players might have higher withdrawal limits though. Also bear in mind that multiple withdrawals performed within a 30 day time frame will be charged with a fee of up to 8% of the withdrawal amount.

Currencies: Canadian Dollar (CAD), Euro (EUR), New Zealand Dollar (NZD), US Dollar (USD)

Payment methods

The payment methods available at Lucky Koala Casino largely depend on the country of your residence. In the general case however you will be able to make a deposit with major debit or credit cards like VISA and Mastercard, bank wire transfers, e-wallets like EcoPayz, eZeeWallet, Neteller, Skrill, Jeton, MiFinity, Trustly, AstroPay and MuchBetter, e-Vouchers like Flexepin, Neosurf, PaysafeCard and CashtoCode as well as crypto coins like Bitcoin, Ethereum, Litecoin, USD Tether, Dogecoin, Tron, USD Coin and Ripple. Country specific payment methods will also be available like Interac in Canada, POLi in Australia and iDeal in the Netherlands. Bear in mind however that withdrawals are not possible with Flexepin, Neosurf, CashtoCode or other e-Voucehrs.

Rollover requirement:

As every other casino Lucky Koala has a rollover requirement as well, which aims to prevent money laundering. According to it prior to withdrawing, a customer needs to complete a 5 times rollover of their deposits. Towards the rollover are counted all settled sports bets with min odds 1,6 or higher. Running, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event are not considered towards the calculation of the rollover, nor do casino bets placed with minimum or no risk. In case a customer does not meet the requirement of a 5 times rollover of their deposits, Lucky Koala Casino reserves the right to reject or charge the withdrawal request with up to an 8% administrative fee.

Dormant or Inactive Accounts

Lucky Koala Casino has a pretty standard inactivity account policy as well. Accounts having no recorded activity for a period of 6 months are considered inactive. Should an account be inactive for 6 consecutive months or longer (no deposit and betting/ gaming activity), Lucky Koala Casino reserves all rights to terminate the customer's account, and therefore all outstanding balances are forfeited.

Games and game suppliers

Lucky Koala Casino offers the full range of live and table casino games like American and French Roulette, Blackjack, Baccarat, Texas Hold’em Poker, Video poker, Hi-Lo, Plinko, Keno, Dice, Craps, Scratch cards, Multi- player games like Multiplayer Roulette, Wheel of Wealth, Avalon and Mermaids Millions, as well as virtually thousands of slots by some of the leading software providers in the gaming industry like Evolution, Ezugi, Pragmatic Play, Evoplay, Spinomenal, Microgaming, Play’n Go, BetSoft, Vivo Gaming, BGaming, Big Time Gaming, NetEnt, Thunderkick and Endorphina.

And talking about slots Lucky Koala Casino supports nearly every slot theme we can possibly imagine from The Wild West, Ancient Egypt, Dragons, Candies, Fairies and Tigers all the way to the Buffaloes, Pirates, Norse Mythology, Día de los Muertos, Vikings, Fruits, High Seas, Books, Sharks, Safari, Asian Beauties, the Aztecs, Mystery, Adventure, Gems, Ancient Greek Gods, Vampires, Diamonds, Gold, Irish Luck and Leprechauns, Ancient Rome, Wild African Animals,, Horror, Avalon, Thor the God of Thunder, The Maya Empire, Jurassic Park, Underwater Marvels, Fortune, Music Bands, Chinatown, Food, War Zone, Crash, Riot, Fantasy Park, Angels, Fun House, Summertime, Arabian Tales, Sports, Jungle, Christmas Spirit, Empires, Wildlife, the Joker, Latino, Vegas, Hollywood, Sweets, Femme Fatale, Pulp Fiction, Sci Fi, Wonderland, Gangster, Fantasy, Betting, Japanese Art, Heist, and many others.

Game providers: 1x2gaming, Amatic, BGaming, Betsoft, Big Time Gaming, Booming Games, Booongo, Endorphina, Evolution, Evoplay, Ezugi, Foxium, GameArt, Habanero, Iron Dog Studio, Leap-Gaming, Mascot, Merkur, Microgaming, NetEnt, Play'n GO, Playson, PragmaticPlay, Push Gaming, Quickspin, Relax Gaming, Spinomenal, Thunderkick, Tom Horn, Vivo Gaming, Wazdan, Yggdrasil

Conclusion

Registered and licensed in Curacao, Lucky Koala Casino looks like a fine place to have some fund and enjoy an outstanding variety of games – live and table casino games like American and French Roulette, Blackjack, Baccarat, Texas Hold’em Poker, Video poker, Hi-Lo, Plinko, Keno, Dice, Craps, Scratch cards, Multi- player games like Multiplayer Roulette, Wheel of Wealth, Avalon and Mermaids Millions, as well as virtually thousands of slots by some of the leading software providers in the gaming industry. And we should not forget about the various seasonal, regular and welcome bonuses and promotions, which make the Casino a prefect choice for experienced and beginner players alike.