Puzzle Casino Review – Scam or Safe?

Puzzle Casino is a hot off the fire online gambling house that was released in late 2023. And even though a brand new casino is always exciting news, note that this one is not yet proven in time and for that reason it’s always a good idea to check its credibility before rushing into opening an account.

In this case, there’s nothing to worry about in that regard – the company behind this casino is regulated in Curacao and claims to adhere to all necessary rules. The overall Terms and Conditions also seem more or less fair and transparent meaning that there are no hidden taxes nor any excessive minimum deposits. We also appreciate the gaming library – it’s full of trendy titles so you will probably have a good time here.

When it comes to the promotional campaigns however, we would describe them as mediocre with rather unfavorable wagering requirements and too restrictive maximum cash-outs.

For all pros and cons, keep reading the full review.

Bonuses

As you can see the bonuses may seem a lot at first, but having a closer look shows that this is only a Welcome Package with different variations depending on your investment. The only thing that differs from it is the No Deposit Bonus. Now, we know how exciting a No Deposit Bonus may sound, it’s really a great addition. Still, pay attention that there are no other offerings like for example weekly or weekend bonuses, nor any cash-backs. On top of that we also couldn’t find any Tournaments or a VIP Program, which are both an essential part of every reputable casino nowadays. We hope all of this is due to this house’s new found status and that some additional promotional campaigns will be added promptly. Because otherwise the selection of offers is just disappointing. Especially given the high wagering requirements and unfavorable cash-out limits, that you can see more about down below:

The Welcome Package consists of five deposit bonuses that you can unlock consecutively. Still, every one of them has two variations depending on your initial deposit. On the other hand also note that probably not all of you will have that choice – for some countries the promotions are limited to one offer per deposit, while for others there are two types of First Deposit Bonus for example. Still, here are all of the alternatives:

The First Deposit Bonuses are available for all newly registered players who make their first deposit ever with this casino. In fact there are two types of bonuses and you can choose only one of them. But before getting to know the rewards in detail, let’s see the conditions these two bonuses have in common. These offers are subject to x50 wagering requirements and this is the first thing we don’t like about them. Given the fact that the standard requirements for the market are around x30 and a maximum of x40 the rule here seems rather exaggerated and unfavorable. It means that you’ll probably have a hard time completing the turnovers and cash-out your funds. What’s more, also note that you have exactly 10 days after activation in order to meet the wagering requirement and use your bonus, otherwise the whole promotion will be voided. On the other hand, winnings generated through free spins have to be wagered at least 40 times, which is much more acceptable. Another drawback happens to be the highly limited maximum cash-out rule which states that the maximum amount that can be withdrawn from the deposit bonuses to your real money balance is €1000. In other words, any amount above this will be canceled. As you see, the amount is pretty restricted and let’s face it – unfair! The same applies for the maximum that you can withdraw from free spins – the amount is up to €300! And here are the options for your First Deposit Bonus:

• You can get a 100% bonus up to €50 in exchange of at least €20 of qualifying deposit. Now, let’s start with the reward itself – the multiplier is decent enough since it practically doubles your investment, but the maximum cash bonus is quite poor to be honest. As for the minimum deposit, it’s a golden standard for the market since no reputable casino tends to ask for more than €20 or €30.
• On the other hand, the casino gives you the opportunity to get a better reward but in exchange for a higher price. To be exact you can receive a 100% bonus up to €500 and 50 free spins on top of that if you deposit at least €50. Now, even though the reward is much more satisfying we still don’t consider the whole offer to be worth it. The qualifying deposit is too high and to be honest there are plenty of houses that provide the same bonus if not better for way more affordable minimum deposit. In addition the free spins are awarded for the game Book of Cats by BGaming.

The Second Deposit Bonus has more or less the same bonus conditions like the previous one, something that we don’t particularly like mainly because of the high wagering requirement of x50. We remind you that failure to complete the wagers will result in inability to withdraw even a cent, so this condition is pretty essential. Again, at least the turnovers for free spins’ winnings are much more reasonable and feature at least x40. The maximum cash-out limit here is also slightly higher and features up to €3000 for your bonus and up to €300 for winnings received through free spins. Nevertheless, we still don’t approve such restrictive rules which are against your interests. Now, have a look at the promotions:

• Making your second deposit here you can choose to receive a 100% bonus up to €50 with no free spins included, which is exactly the same as the first deposit bonus. We are not compressed, as you may guess. The only good thing here is the low entry point of €20.
• Apart from that you can also decide to go for the higher reward of 100% up to €250 and 50 free spins on Book of Cats (BGaming). Again in order to unlock this offer you need to invest at least €50 so it’s quite questionable if the whole offer is worth it.

The Third Deposit Bonus also has two variations, but they both are subject to x50 wagering requirements. Winnings received through free spins on the other hand have to be wagered at least 40 times, which is way better but still not enough to compensate for everything else. Especially given the restricted maximum cash-out rule of €3000 for winnings generated by the cash bonus and up to €300 for free spins’ winnings. In addition, the promotional period is still 10 days so keep this in mind.

• The first option features a 50% bonus up to €50 which is just too poor of a reward, especially considering the lack of any free spins. Again the qualifying deposit of €20 fits in the standards for the sector but nevertheless the whole promotion doesn’t seem satisfying enough.
• The second option you have is to invest at least €50 and get 50% up to €500 and 50 free spins on Book of Cats by BGaming. Again, the offer is nothing heart-stopping – the same high qualifying deposit, mediocre multiplier and the exact same game. What is to get excited about?

The promotions go on like this and there is barely anything new. The Fourth Deposit Bonus comes with x50 wagering requirement for the cash bonus and x40 for free spins winnings. The maximum cash-out here is up to €2000 for winnings accumulated through cash bonus and up to €300 for free spins winnings, so not only that it’s still unfavorable but it’s even lower compared to the previous two offers. Again, each bonus is valid for 10 days after activation. After this time, all bonus funds and their deductions will be canceled. Here is what you can get on making your fourth deposit here:

• Investing at least €20 can grant you a 75% reward up to €50. This time the multiplier is slightly better, but the maximum cash bonus is still insufficient plus that no free spins are included.
• If you deposit at least €50 however the reward shall be 75% up to €300 and 50 free spins on Book of Cats. The bonus definitely doesn’t sound that impressive and the minimum deposit is almost twice as high as the standards for the sector.

The Fifth Deposit Bonus shares the exact same rules as the previous promotions. The wagering requirement is too unfavorable and the maximum cash-out rule is said to be up to €3000. The maximum you can withdraw from free spins’ winnings is said to be up to €300. Again the promotional period is 10 days after activation so make sure to use the bonus and complete the wagers on time. Here are the rewards you can choose from upon your fifth deposit:

• You can get 50% prize up to €50 with no free spins included. The qualifying deposit is still €20.
• On the other hand a qualifying deposit of at least €50 comes with 50% up to €500 and 50 free spins on Book of Cats by BGaming. As we already pointed out there are many reputable casinos that tend to offer generous rewards in exchange of around €20 of minimum deposit, so the conditions here don’t seem to be reasonable.

All in all we are not impressed with the Welcome Package. Even though it seems as if you have a great range of choices with different rewards and so on, this is not exactly the case. The prizes themselves are quite look-alike with similar bonuses and one and the same qualifying game. Not to mention the rewards are either too poor with standard minimum deposit or decent but with too high entry point. The casino just didn’t manage to achieve the perfect balance between reasonable investment and valuable reward.

Yet, there’s still some good news and that happens to be the No Deposit Bonus you can get simply by verifying your phone number. To be exact you can receive 50 free spins which is not bad at all for a free reward. In order to get them just register on the website, enter your phone number in your profile and then click send to receive a one time password. After confirming your number you’ll get the free spins in the My Rewards section. After that you are free to claim them but remember that they will be available for 24 hours after activation. What’s more, also make sure to verify your number within 10 minutes after you join the campaign. If not, you won't be eligible for the bonus, and the campaign will no longer be active. The free spins will be credited for the game Lucky Sweets by BGaming and are subject to x40 wagering requirement, which is acceptable. In addition, keep in mind that the maximum amount that can be transferred from free spins winnings to your real balance is €50. Any amount above this will be removed.

We would like to add that according to this casino’s Terms and Conditions, the maximum daily net win in live casino games and random number generator table games is €2500 or the equivalent in other currencies, so keep this in mind.

License

Puzzle Casino is owned and operated by Laxhan N.V., a company incorporated under the laws of Curacao and also operating under a gaming license issued by eGaming Curacao. Just to make it clear, there are four Master License holders that are authorized by the Government of Curacao and eGaming Curacao is one of them. market and are also obligated to report directly to the Curacao Gaming Control Board (CGCB). All in all Curacao is a pretty popular and reputable jurisdiction so dealing with any enterprise licensed by it should be risk-free.

In order to verify your new casino’s credibility and if it really is regulated in Curacao and not just saying words full of hot air, just look for the regulator’s logo at the bottom of the page. Clicking on it shall redirect you to the legal license itself. In this case, here’s how the license looks like:

Choosing an authorized casino is a must in order to benefit from safe and fair gaming space. There are many regulatory hubs out there but probably the major ones happen to be Curacao, the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). Picking an enterprise that is licensed by any of them should be enough for a secure and pleasurable gambling experience.

Among the main benefits of dealing with a regulated casino is your safety of funds and personal data, as we pointed out already. The reason for that is the advanced encryption technology that every licensed house must use in order to protect your private information, as well as the multiple anti-fraud measures that are put in action.

The fairness of the games is another aspect that is worth looking for a reputable casino. In other words, you can be 100% sure that the games are not manipulated towards the casino’s interests, but instead the results are absolutely fair and unbiased. How do we know? Well, all regulated e-gaming companies are obligated to use random number generators (RNGs) in order to ensure that the activities are provably fair.

In addition this casino can be accessed in many different languages, you can see down below:

Languages: Dutch, English, French, Italian, Norwegian, Portuguese, Spanish

And here is the list of restricted countries, so if you are a resident of any of these you certainly won’t be allowed to gamble here:

Restricted countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cook Islands, Costa Rica, Cuba, Curaçao, Czech Republic, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Kenya, Kiribati, Korea, North, Kyrgyzstan, Laos, Latvia, Libya, Liechtenstein, Lithuania, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestine, Panama, Paraguay, Philippines, Pitcairn, Poland, Portugal, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Singapore, Sint Maarten (Dutch part), Solomon Islands, Somalia, South Georgia and South Sandwich Islands, South Sudan, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Vatican City, Venezuela, Vietnam, Virgin Islands, U.S., Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe

Deposit and Withdrawal

Currencies: Australian Dollar (AUD), Brazilian Real (BRL), British Pound Sterling (GBP), Canadian Dollar (CAD), Euro (EUR), New Zealand Dollar (NZD), Russian Ruble (RUB), US Dollar (USD)

The payment methods this casino accepts are more or less average in our opinion. You can find credit/debit cards, two e-payments like Mifinity and Interac, as well as crypto coins such as Bitcoin, Ethereum, Tether, Litecoin, Ripple, Bitcoin Cash, Tron, Dogecoin, and Binance. All in all a mediocre range of banking options since many popular online payment solutions are actually missing here such as Jeton, Skrill, Neteller, or Astropay to name a few.

The minimum you can deposit here is fixed at €20 for all of the options. As we mentioned above this is a standard requirement that most of the houses tend to ask for, so we consider it to be mostly favorable. The maximum you can invest however seems quite restricted. To be exact you can fund your account with up to €1000 in one transaction.

When it comes to the minimum withdrawal amounts they happen to be just on the borderline of being unfavorable. More specifically, this house requires at least €50 of minimum cash-out in order for your request to be approved. This is slightly higher compared to the standards for the market – between €10 and €30. Yet, many reputable casinos nowadays tend to ask for up to €50 as well, so even though it’s not the best condition out there, we still don’t consider it to be such a big deal. Just keep it in mind.

As for the maximum withdrawal, it is said to be up to €1000 per day, up to €3000 per week, and up to €6000 in a month. Still, as the casino mentioned, for VIP users or unusually high winnings, other conditions may apply, agreed with the VIP manager. In addition, if you win more than €6000, Puzzle Casino reserves the right to divide the payout into monthly installments of maximum €6000, until the full amount is paid out.

Additionally, according to the Terms and Conditions all withdrawal requests are processed within 15 minutes to 5 banking days. Pretty broad timeline, since there’s a big difference between an almost instant payout and a five day wait! Still, the casino didn’t specify the exact execution time for each payment method.

Also remember that you may only request one withdrawal per 24 hours period. Multiple requests will be declined, and only your first withdrawal request will be processed.

The maximum winnings per casino bet placed is capped at €100000 or currency equivalent (excluding any progressive jackpot wins). If your profits exceed this sum in any 24-hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you.

And speaking about withdrawals you should consider one more rule that’s pretty essential. As a prevention of money laundering, a deposit must be wagered at least once and the same amount as the deposit, before a withdrawal can be made. Again, this is a standard requirement since most of the houses tend to ask for between x1 and x3 rollovers of your deposit.

Finally, the inactive account policy states that if you don’t use your account for 12 consecutive months it shall be considered inactive and a monthly administrative fee of €10 shall apply. This is another absolutely standard rule that every other reputable casino tends to apply. Luckily you can still reactivate your account thus stopping the fee of being deducted. See for yourself:

Games and game suppliers

Puzzle Casino works with a decent range of game suppliers – to be exact there are around 75 brands on its list of collaborations. What’s more you can also spot some iconic game providers such as Play’n Go, Evolution, BGaming, Playson, Yggdrasil, Wazdan, Spinomenal, Microgaming, Pragmatic Play, Evolution, and Thunderkick to mention a few. Overall we are satisfied with the selection. Here’s the full list:

Game providers: 4ThePlayer, PragmaticPlay, Play'n GO, Evolution, BGaming, Playson, Red Tiger Gaming, Yggdrasil, Wazdan, Spribe, Thunderkick, Betsoft, Spinomenal, ISoftBet, GameArt, Endorphina, Habanero, 1spin4win, 5 Men, 1x2gaming, Absolute Live Gaming, Atmosfera, Belatra, Big Time Gaming, Booming Games, CT Interactive, EGT Interactiv, Ezugi, Fantasma, Gamebeat, Gamzix, IGTech, Igrosoft, Green Jade Games, KA Gaming, Kalamba, Lucky, LuckyStreak, Mancala, Mascot, Mr Slotty, NetGame, Nucleus, Onlyplay, Platipus, Push Gaming, Relax Gaming, Slotmill, Spearhead, Swintt, Tom Horn, TrueLab, Vivo Gaming, Wizard, Zillion, 7Mojos, WorldMatch, XPRO Gaming, Hacksaw, High 5 Games, Max Win Gaming, Nolimit, Oriental Game, PGSoft, Revolver Gaming, 3 Oaks

The look and feel of the casino are also pretty delightful – everything is well-organized and there are vivid colors and nice images. What’s more, the categories also look helpful – you can choose between Popular games, New releases, Live Casino games, Roulettes, Blackjack, and Slots for example. Apart from that you can also filter the titles by game provider or select only Demo, Free spins, or Jackpot titles.

The Slots definitely seem to be a lot. Not only that but the content is also pretty varied and full of trendy games. You can probably find almost all of the most beloved titles here, but as a start here are our top picks – Book of Dead, Legacy of Dead, Gates of Olympus, Sweet Bonanza, Age of Asgard, Gonzo’s Quest, Starburst, Elvis Frog, Aztec Magic Bonanza, Dawn of Egypt, King of Cash, Lady Wolf Moon, Wild Cash, Valley of the Gods, 9 Coins, and Riders of the Storm are all at your disposal.

Among the most interesting Crash games you can find Aviator, Spaceman, Plinko, Limbo XY, Limbo Cat, and Mines.

The Table games feature a wide range of games including Baccarat, Blackjack, Poker, Roulettes, and some Game Shows. Some of the most engaging titles happen to be for example First Person American Roulette, Automatic Roulette, European Roulette, Lightning Roulette, Oracle Blaze, Galaxy Blackjack, First Person Blackjack, Blackjack VIP, Classic Speed Blackjack, Speed Blackjack, Free Bet Blackjack, Italian Blackjack, 21 Burn Blackjack, Bonus Poker, Caribbean Beach Poker, Baccarat, Baccarat 7, Teen Patti, Super Andar Bahar, Dragon Tiger, and Sic Bo.

The Live Dealer games are also pretty diverse. In this category you can find titles such as Andar Bahar, Mega Wheel, Snakes and Ladders, Funky Time, VIP Blackjack, Cash or Crash, Monopoly Live, Baccarat A, Super Sic Bo, VIP Fortune Baccarat, Teen Patti, Casino Stud Poker, Casino Hold’em Poker, Premium Blackjack, Korean Speed Baccarat, Multihand Blackjack, Dragon Tiger, Blackjack VIP, and Deal or No Deal to give an example.

No Sports betting is to be found here at the time of writing, so keep this in mind.

Conclusion

All in all Puzzle Casino seems like a great online gambling house if it wasn’t for the promotional campaigns. Not that they are so bad, but you can simply find much more worthy options out there with better bonus conditions. Apart from that this house is fully reputable, risk-free, but also comes with a satisfying gaming library and more or less standard Terms and Conditions.